Privacy Policy - Wales Removals

At Wales Removals, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you engage our services. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

1.1 Personal Information

Personal Information includes, but is not limited to:

Contact Details: Name, address, email, and phone number.
Move Details: Information about your current and destination locations, items to be moved, and scheduling preferences.
Payment Information: Billing details and transaction history.

1.2 Non-Personal Information

We also collect non-personal information such as:

Browser type and version.
Operating system.
Pages visited on our website.
Time spent on pages.

2. How We Use Your Information

Your information is utilized to enhance our services and ensure a seamless experience.

Service Delivery: To coordinate and execute your move efficiently.
Customer Support: To respond to your inquiries and provide assistance.
Billing and Payments: To process transactions and manage your account.
Marketing: To send you updates, promotions, and information about our services, with your consent.
Improvement: To analyze usage patterns and improve our website and services.

3. Sharing Your Information

We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: Third-party vendors who assist us in operating our business, such as payment processors and IT services.
Legal Requirements: When required by law, regulation, or legal process.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Encryption: We use SSL encryption to protect data transmitted online.
Access Controls: Restricting access to personal information to authorized personnel only.
Regular Audits: Conducting periodic reviews of our security practices.

5. Your Rights

Under applicable data protection laws, you have the right to:

Access: Request access to your personal information.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your personal information under certain conditions.
Restriction of Processing: Request limitation on how we process your data.
Data Portability: Receive your data in a structured format for transfer to another service.
Objection: Object to the processing of your personal information for specific purposes.

To exercise these rights, please contact us through the designated channels provided on our website.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience.

Essential Cookies: Necessary for the operation of our website.
Performance Cookies: Help us understand how visitors interact with our website.
Functional Cookies: Enable enhanced functionality and personalization.
Targeting Cookies: Used for marketing purposes.

You can manage your cookie preferences through your browser settings.

7. Children's Privacy

Our services are not directed towards individuals under the age of 16. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently received such information, we will take steps to delete it promptly.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. By using our services, you consent to the transfer of your data to countries that may have different data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting.

10. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: You have given clear consent for us to process your personal data for a specific purpose.
Contract: Processing is necessary for the performance of a contract with you.
Legal Obligation: Compliance with legal obligations.
Legitimate Interests: Processing is necessary for our legitimate interests, provided it does not override your rights.

11. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

13. Data Breach Notification

In the event of a data breach, we will notify affected individuals and relevant authorities in accordance with applicable laws and regulations.

14. Accessibility

We strive to make our Privacy Policy accessible to all users. If you have any difficulties accessing or understanding this policy, please reach out to us through the appropriate channels.

15. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Wales. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Wales.

16. Severability

If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

17. Contact Us

For any questions or concerns about this Privacy Policy, please refer to the contact options available on our website.